CPS TOYS buyer resource: CPS TOYS buyer resource: Return and Claims Policy

CPS TOYS supplies B2B wholesale and OEM orders. Because products are made, packed and shipped against an approved specification, returns are handled as item-level quality or order claims rather than consumer change-of-mind returns.

Inspection and claim window

Notify CPS TOYS within 7 calendar days after delivery for visible damage, shortage or incorrect items. For concealed or functional defects, notify us promptly after discovery and include SKU, order number, quantity affected, photographs, video where useful and carton marks.

Review and remedies

After reviewing the evidence and, where necessary, samples or an inspection report, CPS TOYS may agree to replacement, repair, credit, refund or another commercial remedy appropriate to the confirmed defect and order terms.

Non-returnable situations

Goods cannot be returned without authorization, and claims may be rejected where damage results from misuse, storage, modification, incorrect assembly, transit handled by the buyer or deviation from the approved specification.

How to submit a claim

Email des@cps-toys.com with the order reference, SKU, issue description, affected quantity, delivery date and evidence. We will confirm the next step and whether a return is necessary.