CPS TOYS buyer resource: CPS TOYS buyer resource: Return and Claims Policy

CPS TOYS supplies B2B wholesale and OEM orders. Because products are made, packed and shipped against an approved specification, returns are handled as item-level quality or order claims rather than consumer change-of-mind returns.

Contact us before returning any goods. No goods should be sent back without written authorization and a confirmed return address.

Inspection and claim window

Notify CPS TOYS within 7 calendar days after delivery for visible damage, shortage or incorrect items. For concealed or functional defects, notify us promptly after discovery and include SKU, order number, quantity affected, photographs, video where useful and carton marks.

Review and remedies

After reviewing the evidence and, where necessary, samples or an inspection report, CPS TOYS may agree to replacement, repair, credit, refund or another commercial remedy appropriate to the confirmed defect and order terms.

Non-returnable situations

Goods cannot be returned without authorization, and claims may be rejected where damage results from misuse, storage, modification, incorrect assembly, transit handled by the buyer or deviation from the approved specification.

How to submit a claim

Email des@cps-toys.com with the order reference, SKU, issue description, affected quantity, delivery date and evidence. We will confirm the next step and whether a return is necessary.

CPS TOYS buyer resource: Return and Claims Policy: buyer sourcing takeaway

CPS TOYS buyer resource: Return and Claims Policy — buyer takeaway: CPS TOYS supplies B2B wholesale and OEM orders. Because products are made, packed and shipped against an approved specification, returns are handled as item-level quality or order claims rather than consumer change-of-mind returns. For a current quotation, connect this topic to a CPS TOYS SKU, target market, MOQ, packaging and certificate request.

Procurement checks for this topic

Define artwork, logo, color, package format and warning languages.

Confirm sample, tooling, MOQ, approval steps and production lead time.

Approve final specifications before mass production and shipment.

Questions buyers ask

Can CPS TOYS support OEM and ODM toy projects?

Feasibility depends on concept, sample, artwork, tooling, packaging and MOQ for the selected project.

What information is needed for an OEM quote?

Send product concept, target market, quantity, package artwork, logo requirements, age grade and delivery date.

Can packaging and warning labels be customized?

Display box, color box, logo and warning-label requirements can be reviewed during quotation.

How are OEM certificates handled?

Applicable documents are confirmed against the finished SKU and destination market.